AudioFile - Find your next great audiobook
Get our Newsletter

OUTSIDE IN The Power of Putting Customers at the Center of Your Business

by | Read by Mel Foster

Business & Finance • 7.5 hrs. • Unabridged • © 2012

This encyclopedic book says that the formula for good customer experiences must engage every layer of an organization. It explains how companies need to think through what creates happy customers and how to fine-tune and institutionalize effective practices so they become part of the company's DNA. Such practices not only meet consumer needs but are also convenient and enjoyable. With accessible clarity and familiar examples, the authors show how to measure the effectiveness of such practices and calibrate them for specific customer types. The steady pacing of Mel Foster's enunciation makes every syllable clear but never cranks up the energy that a transformational book like this deserves. His performance works best with the technical sections of the book--it's clear he has an excellent grasp of the book's flow and conceptual underpinnings. T.W. © AudioFile 2013, Portland, Maine [Published: MARCH 2013]

Trade Ed. • Brilliance Audio • 2012

CD ISBN 9781469207377 $29.99 • Seven CDs

MP3-CD ISBN 9781469207483 $24.99 • One MP3-CDs

DD ISBN 9781469207599 $19.99

 

Library Ed. • Brilliance Audio • 2012

CD ISBN 9781469207421 $69.97 • Seven CDs

MP3-CD ISBN 9781469207537 $39.97 • One MP3-CDs

Advertisement Advertisement
The latest audiobook reviews, right in your inbox.

Get our FREE Newsletter and discover a world of audiobooks.

envelope

AudioFile Newsletter

Let us recommend your next great audiobook!

No algorithms here!
We pick great audiobooks for you.
Sign up for our free newsletter with audiobook love from AudioFile editors.

If you are already with us, thank you! Just click X above.

×

Thank you for signing up.

×

Thanks!

Thank you for contacting us!

Our group will review and follow up within 72 hours.
Thanks for your interest!

Back Home ×

Thanks!

Thank you for signing up!

Our group will review and follow up soon.

Back Home ×