Subscriber Services
Email: [email protected]
Tel: 800-506-1212 or 207-774-7563
Office Hours:
8:30 A.M. to 6:00 P.M. Eastern Time
Monday through Friday
Fax: 207-775-3744
Mail: PO Box 109, Portland, ME 04112-0109
Street: 37 Silver St., Portland, ME 04101
Use our SERV-U subscriber service or call during business
hours or email us at your convenience. Our staff will answer your questions ASAP.
For questions about our Web site, audiobooks, or for other non-subscription inquiries, check the topcs below.
PAY YOUR BILL
Make a payment online with this secure SERV-U form.
Payments sometimes cross in the mail with new invoices going out. We're sorry. If you'd like to verify receipt of a payment, call us at 800-506-1212 or email us.
RENEW ONLINE NOW
You save $5 when you renew online.
To find out when your current subscription expires, check your magazine label, or use this SERV-U form to inquire. Like to take an advantage of a offer now? Go ahead—the new subscription will be added to the end of your current subscription.
CHANGE OF ADDRESS
Make an address change—permanent or seasonal—with our SERV-U form. Please provide dates to start and stop delivery. Or if you prefer phone or mail, use our contact information above.
LIBRARY SERVICES
Missing an issue? Use our SERV-U form to request a replacement copy.
Most subscription agencies, EBSCO, Popular, etc., handle AudioFile subscriptions. We offer two subscriptions:AudioFile PLUS is the recommended professional level and AudioFile BASIC is now available for those libraries on a tight budget. Special offers and promotions cannot be redeemed through agencies. For more information, contact your agency.
Does your library have a Web site? Please feel free to add AudioFile as a link at your Web site. Direct the link to—http://www.audiofilemagazine.com—and please let us know your site address using our SERV-U form.
SUBSCRIPTIONS
AudioFile is published 6 times a year: February/March, April/May, June/July, August/September, October/November, December/January. You will receive your print issue of the magazine at the beginning of the bimonthly period. The digital edition is updated on or before the 1st day of the issue date.
Access to the Digital edition. An "Issue Preview" email is sent to all subscribers a few days before the print edition arrives in the mail. If you do not receive the email with the link, please contact customer service.
An AudioFilesubscription includes 6 issues of the print magazine, the Issue Preview link to the digital edition, and full access to the Web site. For more information, please go to our subscription page.
Our professional level subscription, AudioFile PLUS, includes 6 issues of the print magazine, the Issue Preview link to the digital edition, full access to our Web site, and two additional benefits—RealTime Reviews and Library Listeners. For more information please go to AudioFile PLUS.
The Digital subscription is online only and gives you full access to the Web site and the digital magazine. Our digital magazine is a great option for those who prefer digital to paper and for international customers who will save significantly on postage. For more information, please go to our Digital Subscription form.
If your subscription question is not answered here, see the More Subscriber Questions section below.
TALENT LISTINGS
Find listing information for the Audiobook Talent & Industry Guide here. To update or change information or sound clips in an existing listing email Talent Guide Manager
SPECIAL OFFERS
Get our best price offer here.
GIFT SUBSCRIPTIONS
To give a gift subscription, use our gift subscription form. If you have special instructions for a gift, you can tell us when you place the gift subscription. Or if you have special instructions after you send in a gift subscription, use our SERV-U form.
REPLACEMENT COPIES
Request replacement for a missed or damaged issue with our SERV-U form or if you prefer phone or mail, use our contact information above. Please provide your name and address with zip code.
BACK ISSUES
Would you like to purchase a back issue? Each back Issue is $10.00 with shipping—US delivery only. Tell us which issues you'd like using our SERV-U form.
Subscribers may request digital back issues by contacting customer service.
CANCELLATION REQUEST
If you're not satisfied with AudioFile, you can cancel your Print or Digital subscription. Use our SERV-U form to cancel. Please disregard any notices that may cross in the mail with your request.
If you choose not to renew, your subscription will continue until the end of your paid term. Your local library will probably be glad to have any unwanted copies.
MAILING LIST PREFERENCES
You can review our privacy statement and instruct us on your wishes.
COMMENTS
We welcome all comments. Please give us feedback on our magazine, the Web site, your subscription or anything else you feel we should know about. Use our SERV-U form to ask.
MORE SUBSCRIBER QUESTIONS
1. When does my subscription expire?
We print the number of issues left on our renewal correspondence. The last issue is printed on your magazine mailing label above your name. If you don't have a renewal notice or magazine at hand, use our SERV-U form to ask.
2. Why do I keep getting invoices or renewals after I mailed in my cancellation?
Our correspondence may cross in the mail. We're sorry. If you'd like to verify your instructions or repeat the cancellation, use our SERV-U form, or call us at 800-506-1212.
3. How do I change from print to a digital subscription?
Simply choose one of our digital offers and subscribe. For a smooth transition, use our SERV-U form to let us know of your conversion. Don't forget, you still get full access to the Web site.
If we haven't answered your questions here, use the SERV-U form to ask a specific question. Never fear—we'll answer you personally.
