POWERFUL Building a Culture of Freedom and Responsibility

It's refreshing to hear a superstar tech executive speak so frankly and so personally about how important honesty is to a company's success. Her relaxed performance delivers not just a valuable management tool but also a fascinating look at who she is and how she operates. Her equally pleasing narrating partner, Alex Hyde White, reads summaries of key ideas at the end of each chapter. Patty McCord is against traditional methods of training, evaluating, and motivating that often hide a company's truth. People learn more and contribute more when everyone talks openly about business decisions, individual performance, and what's bothering them about co-workers. Though she sometimes sounds irreverent and coldly mission-focused, she promotes a workplace in which expression is respected, walls between management layers or departments are discouraged, and clear expectations give all employees the chance to do their best work. T.W. © AudioFile 2018, Portland, Maine [Published: APRIL 2018]