CONFLICTED How Productive Disagreements Lead to Better Outcomes

Narrator Matthew Lloyd Davies does a lovely job performing this array of stories, research, and expert advice on how productive disagreements can lead to better outcomes. At first, the polish of his British accent and his obvious delight with the material seem mismatched, but that soon becomes a nonissue. With his engagement and sincerity never in doubt, his performance illuminates the optimistic writing. Ian Leslie sees conflict as a manageable feature of healthy personal and institutional interactions. He makes a useful distinction between conflicts of opinion and unhealthy disrespect between individuals or teams of people. As one example, he points to music groups like the Beatles, who succeeded, he says, because they accepted one another enough to feel comfortable disagreeing, thus leading to better decisions. T.W. © AudioFile 2021, Portland, Maine [Published: MAY 2021]