HOW TRUST WORKS The Science of How Relationships are Built, Broken, and Repaired

With fascinating research and examples of breaches in trust among celebrities, management professor Kim explains how trust is lost more quickly when people perceive sins of integrity than when they are disappointed by incompetence. Trust is also harder to restore with integrity issues; instances of incompetence can be a one-time event. With either type of lapse, restoring trust can depend on a variety of contextual factors, as well as how offenders apologize and explain their behavior. Keong Sim could have taken more care with a number of phrasing challenges, but his gentle tone and pacing helped make Kim's complicated research more accessible. In this age of diminishing trust in public figures, this audiobook offers highly useful guidance about how to trust and withhold trust more thoughtfully. T.W. © AudioFile 2023, Portland, Maine [Published: OCTOBER 2023]