RESET How to Change What's Not Working

A management consultant and fellow at a Duke University leadership center narrates with a relaxed friendliness that works well with his conversational writing and frequent ad-libbed comments. His clear voice and lighthearted approach to this subject matter make his field of interest--organizational effectiveness--sound inviting. He shares a method he uses for diagnosing functional problems in all types of work and social groups. It involves dissecting the flow of activity and finding out where the obstacles are and where opportunities can make things work better. From hospitals to animal shelters and fast food restaurants, his stories are exciting to hear--like a radio mystery that unfolds slowly, keeping listeners in suspense. As a practical lesson in how to understand complex systems and make strategic changes, this is a top-shelf instructional guide. T.W. © AudioFile 2025, Portland, Maine [Published: JANUARY 2025]