THANKS FOR THE FEEDBACK The Science and Art of Receiving Feedback Well

Two Harvard Law School professors offer a psychologically minded lesson on the many ways feedback influences people. Heen and Stone narrate their book with the clarity and freshness of scholars who are still excited about teaching but never let their love of ideas predominate over their desire to help. Feedback is complex: Whether intended or not, it's received as a multilayered message that provides more than judgment or evaluation--it's input not just about the receiver's job or performance but inevitably speaks to a person's desire for appreciation, autonomy, acceptance, and personal identity. With its many tips for fine-tuning given feedback and suggestions for processing received feedback, this guide will inspire listeners to seek and embrace feedback as a necessary part of growing and improving everything they do. T.W. © AudioFile 2014, Portland, Maine [Published: JULY 2014]